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Archive for August, 2008

Storing Paper Agreements

Although ClubReady has extensive support for electronically signed agreements, sometimes agreements get printed and signed on paper. They would then normally be stored in a filing cabinet (or bank of filing cabinets!) somewhere.
Now, scanned agreements can be uploaded. In fact any file can be uploaded and stored with an agreement.
So, on the agreement detail page […]

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Some Compelling Customer Survey Results

Club Management August 19th, 2008

We managed to get our hands on the results of a soon to be published major health club survey (will be released at IHRSA 2009) and some of the survey results are really interesting. With kind permission - here are a couple of the survey outcomes that are pretty relevant to part of the value […]

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Tracking The ROI of Marketing Campaigns

All clubs do marketing - some a lot, some a little, but my guess is most clubs, especially smaller ones,  don’t ever get a truly accurate picture of just how worthwhile any specific campaign was. Just exactly what was the $ return on that mailer or radio spot?
A new addition to ClubReady makes that evaluation […]

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Add New Prospect Form Gets Some Improvements

New Features, ClubReady August 11th, 2008

Changing a form is not something normally added to the blog - but the Add Prospect form is a key data entry form for any club using ClubReady - bad data in means bad data out.
This form has had many improvements.  It’s now possible to define in setup exactly how this form works - what […]

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Flagging Client Bookings With Ease

Lets say you want to standardize how certain bookings are flagged - for example, you want every customer after their 5th Personal Training session to get an assessment, or you want to send a certain email after their 10th booking, or you want to set a reminder to talk about re-signing 5 sessions from their […]

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