Session Electronic Signature Sign Off At Check-In
We’ve made an addition to the check-in system to allow for electronic signature sign-off of booked sessions by the customer. This type of additional session confirmation is an option vs the existing client confirmation of just pressing a confirm button after check-in. As with that type of confirmation - if setup this way - trainers cannot log off (& get paid for) the session unless the customer has confirmed they were there for it (or an admin logs as no-show) This is a pretty much rock solid way to prevent any kind of trainer fraud.
So, the process is, the client walks in, checks in at the check-in kiosk with their pin code or username/password (or barcode coming very soon) depending on how the check-in kiosk is setup to validate the user. Then, if they have a session they are asked to sign off that they are there for that session. Trainers can get around (often with the clients permission) just a check-in, but signing a persons name is out & out fraud that any “rational” person would think twice about doing.
After signature the check-in resets for the next user & the signature is stored in the database in an encrypted format. Viewing booking details highlights if the check-in / signature occured - but the signature is not shown under normal viewing of bookings. Trainers can never see a previous signature entered by a customer.
In the reports section a new lookup booking ID tool has been added - when looking up a booking here then the signature captured electronically at check-in can be viewed. Only certain admin users would then have the ability to actually view signatures.
Bar code check-in will be added to the check-in system very soon - within the next week or so.
