Some Improved Functionality For The Add Prospect API

ClubReady has had an add prospect API for a while that when called can add a prospect, automatically give the prospect consult credits ready to book and email them a welcome letter plus login details, but the API required somebody with a good web development background in order to use it.  It’s not something that […]

Multiple Bookings Tool Improvement

We’ve added a few improvements to the multiple bookings tool. 
The tool is very flexible at finding alternative slots based upon whatever scope you allow it but there was no review step to review the proposed bookings before committing to them.

This is important because some clubs use this tool as part of the sales […]

Customer Training Commitment Levels & Tracking "Lost Sheep"

A new feature has been added to keep a close track on a clients commitment level / week for services like personal training.
Each sales package can now have an effective bookings/week level set & when the package is purchased the customer will be set at that level.

Their completed bookings / week then shows on […]

Client Nutrition Improvements & Meal Planning

Some new things have been added to nutritional logging in the client login area. We’d thought about adding meal plans in the past but standard ‘meal plan templates’ seemed so boring and although it’d be easy to add in standard meal plans for different calorie target levels - it wouldn’t be so easy to have […]

Club Amenities

The ability to create amenities has been added. Amenities are things you might offer your customers as part of participation in your club (eg Day Care, Tanning, Certain group classes etc).
Amenities are added in setup and can be tied to sales packages, so different packages have different amenities.

When adding amenities to sales packages it’s […]

Storing Paper Agreements

Although ClubReady has extensive support for electronically signed agreements, sometimes agreements get printed and signed on paper. They would then normally be stored in a filing cabinet (or bank of filing cabinets!) somewhere.
Now, scanned agreements can be uploaded. In fact any file can be uploaded and stored with an agreement.
So, on the agreement detail page […]

Some Compelling Customer Survey Results

We managed to get our hands on the results of a soon to be published major health club survey (will be released at IHRSA 2009) and some of the survey results are really interesting. With kind permission - here are a couple of the survey outcomes that are pretty relevant to part of the value […]

Tracking The ROI of Marketing Campaigns

All clubs do marketing - some a lot, some a little, but my guess is most clubs, especially smaller ones,  don’t ever get a truly accurate picture of just how worthwhile any specific campaign was. Just exactly what was the $ return on that mailer or radio spot?
A new addition to ClubReady makes that evaluation […]

Add New Prospect Form Gets Some Improvements

Changing a form is not something normally added to the blog - but the Add Prospect form is a key data entry form for any club using ClubReady - bad data in means bad data out.
This form has had many improvements.  It’s now possible to define in setup exactly how this form works - what […]

Flagging Client Bookings With Ease

Lets say you want to standardize how certain bookings are flagged - for example, you want every customer after their 5th Personal Training session to get an assessment, or you want to send a certain email after their 10th booking, or you want to set a reminder to talk about re-signing 5 sessions from their […]